Terms & Conditions

Customer Service

Order Processing and Shipping Shipping quotes are available online. Sign in to your account, enter the items you wish to purchase, then visit the View Cart page. The system will use the weight of your items and your postal code to calculate the available options.

*Due to winter weather conditions there may be days that shipping does not happen. We apologize for any inconvenience to you.

If you have any difficulty 48 hours after the shipping confirmation email, please email us at preserves@auntlenas.ca and we will be glad to assist you. Ultimately, your delivery is governed by the shipping policies of the third party. We reserve the right not to ship to certain addresses.

In-stock items leave our location in 1 to 3 business days, excluding weekends and holidays. Orders are not processed on the weekends. Actual shipping costs are assumed by the purchaser, including any additional charges for dimensional weight adjustments, extended area fees, fuel surcharge, multiple parcel charges, brokerage fees and/or residential delivery fees.

If there is any damage or error with your shipment, please contact us within 14 days. Include a description of the problem and take pictures if possible. This information will help us improve our system of processing orders.

Cancelling Order

Orders cancelled 24 hours after placement are subject to a 5% surcharge.

Pricing and Taxes

All prices are in Canadian Dollars, applicable taxes extra.

Customers in Ontario, New Brunswick, Nova Scotia, Newfoundland and Labrador will be charged 13% HST on freight as required by Canadian law. See the government website www.cra.gc.ca for further details.

Changes in pricing and availability are at our discretion and may be updated without notice. Sizes and weights quoted are approximate. We reserve the right to limit quantities that you may buy, and we reserve the right to cancel an order at our discretion.

Disclaimer

Use of and orders placed on this website are governed by the laws and the courts of the Province of Ontario, and applicable laws of Canada. Uses are also responsible for complying with these laws, including intellectual property rights to third parties.

Every effort has been made to ensure the content on this site is current and accurate, but no guarantee is made that the content will be error-free at all times. When a mistake is found, we will correct and notify affected users if necessary.

It is your responsibility to determine the suitability of any product for your intended use, as Aunt Lena’s Preserves cannot control the use of its products. Aunt Lena’s Preserves makes no warranties, expressed or implied, that extend beyond the description contained within this site and shall not be held responsible for any damages to property or for any adverse physical effects including bodily harm or injury caused by insufficient knowledge or improper use of a product.